Warranty

Warranty period

The limited warranty lasts 12 months from delivery unless a different warranty period is clearly stated at the time of purchase.

The warranty is offered in addition to, and does not replace, your statutory rights.

What is covered

The warranty covers hardware faults that were not caused by accidental damage, misuse, unauthorised repair, liquid damage, software modification, account locks, network issues, or normal wear and tear.

Battery condition is checked during diagnostics before dispatch. Device-specific information shown in the listing applies.

Components and core functions are checked during diagnostics. Any known parts warning identified during testing is disclosed.

What is not covered

The warranty does not cover accidental damage, cracked screens after delivery, liquid damage, loss or theft, cosmetic wear consistent with the stated grade, consumable accessories, unauthorised repair attempts, or faults caused by third-party software or user settings.

How to make a claim

Email info@uktek.uk with your order number, device model, IMEI or serial number if available, and a description of the issue. You can also call +44 1622 947267.

We may ask for photos, diagnostics, return of the device, proof of purchase, and confirmation that security locks and personal accounts have been removed.

Remedies

Depending on the issue and stock availability, we may repair, replace, refund, or offer another appropriate remedy. Any remedy will be handled in line with your statutory rights.