UKTEK offers a 30-day returns window for eligible online purchases, alongside your statutory rights.
You may request a return within 30 days of delivery for eligible devices bought online from UKTEK.
Returned devices should be in the condition received, with supplied accessories and packaging where possible. Please remove accounts, passwords, SIM cards, memory cards, and personal data before returning a device.
Email info@uktek.uk with your order number, the device you want to return, and the reason for return. You can also call +44 1622 947267.
We will confirm the next steps, return address, packaging guidance, and whether a return label is available.
Refunds are normally issued to the original payment method after the returned device has been received and checked.
We may reduce a refund where the device has been damaged, locked to an account, missing supplied items, or handled beyond what is reasonable to inspect it.
If your device arrives faulty, damaged, incorrect, or materially different from the description, contact us as soon as possible. Your statutory rights are not affected.
We may offer repair, replacement, refund, or another remedy depending on the issue and applicable consumer law.
These pages are operational drafts for launch preparation and should be checked before publication.
