UKTEK LTD explains how we collect and use personal information when you shop with UKTEK, create an account, or contact support.
We collect information you provide directly, including your name, email address, phone number, delivery address, billing details, account login details, and support messages.
We also receive order, payment, fraud prevention, and checkout status information from our payment provider. We do not store full card details on UKTEK servers.
We use personal information to process orders, deliver devices, manage returns and warranty support, operate account features, respond to enquiries, prevent fraud, and comply with legal duties.
Where we send service emails, these may include order confirmations, payment updates, delivery updates, warranty information, account security emails, and support replies.
We share information only where needed with service providers such as payment processors, delivery providers, email providers, hosting providers, analytics providers, our live chat provider (only if you open the chat), and professional advisers.
We may share information where required by law, regulation, court order, fraud prevention checks, or legitimate requests from public authorities.
With your consent (given via the cookie banner), we use Google Analytics 4 to measure how the shop is used — pages viewed, products viewed, items added to the basket, and checkouts started — and Google Ads measurement to understand whether our advertising leads to visits and sales. Google LLC processes this data on our behalf. Nothing from Google loads and no analytics or advertising measurement cookies are set unless you accept, and you can withdraw consent at any time via the Cookie preferences link in the footer. See the Cookie policy for the specific cookies and durations.
Our website offers an optional live chat provided by tawk.to. No chat software loads and no chat cookies are set unless you click the chat button and then confirm "Continue to chat" in the notice that explains what will be loaded; choosing Cancel loads nothing. This choice is separate from the analytics cookie banner. If you continue to chat, tawk.to will store a functional cookie and browser-storage identifiers on your device, and tawk.to Inc. processes the messages you send and basic technical data (such as your IP address and device data) needed to run the conversation on our behalf; this may take place on servers outside the UK under tawk.to's standard safeguards. See the Cookie policy for the identifiers it stores.
You can contact us at info@uktek.uk to request access, correction, deletion, restriction, portability, or objection where those rights apply under UK data protection law.
You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information is handled.
We keep order and transaction records for as long as needed for tax, accounting, warranty, fraud prevention, and legal obligations. Support and account records are kept only for as long as reasonably needed.
